We welcome your questions and would
like to hear suggestions on ways we can improve the quality of your
virtual laboratory experience. Here are some of the most frequent
questions that we receive about our labs.
When I try to open a lab
window or log in, I see an hourglass, and then only a blank page.
Or I get an error message.
You may be
using a web browser that does not support Microsoft Silverlight. On
PCs you should use the Internet Explorer browser. On Macs,
use the Safari browser. Chrome and Edge do not support Silverlight
and will not allow you to open a lab window.
Silverlight must also be installed on your computer. Open our home
page. If you see the light-blue Microsoft Silverlight text in the
lower right-hand side slowly fading in and out, then you have
Silverlight loaded and it is working properly. If you do not see
this animation, then you do not have Silverlight running loaded,
and the lab window will not open. You can click on the link to
If you tried
installing Silverlight but still have trouble, check the
If you use a
Mac: Under Safari/Preferences/Security make
sure that "Internet Plug-ins: Allow Plug-ins" is checked, and also
make sure the "Allow Silverlight" option is selected if that
appears. If you're not sure how to find these options, this page
may be useful:
If you use a PC:
Uninstall Silverlight using the Control Panel on your
operating system. Then reinstall Silverlight by clicking on the
"Install Silverlight" link in the lower right-hand corner of our
I did not receive a
(1) Check if
your email address is correctly entered on your My Account
(2) Look for the verification email in your junk mail folder
(3) Check if your email client is set to reject email from
addresses not in your contact list
(4) Note that you cannot perform this registration process from
correcting any of the above, please try the verification step
again; it should work.
I have been verified. How
do I pay for my labs?
To see if you
must pay, click on the My Courses Quick Link from your Settings
page. Any course fees due will be shown. If you have fees due,
click on the Pay Lab Fees Now. You will be directed to the PayPal
site where you can use a credit card, a debit card, an existing
PayPal account, or an eCheck.
I am not able to make a
payment on Paypal.
(1) Do not open
the lab page within Blackboard, because the connection to Paypal
will not work. Open a separate browser window directly from your
desktop and try again.
(2) Use the most reliable browsers for this one-time process (IE7
through 10, Safari, or Firefox).
(3) Reboot your computer, and try again with no other applications
open. Some open applications such as Facebook or mail/messaging
might interfere with the Paypal interface.
(4) If all else fails, switch to a different computer to make your
payment. This is a process that you only need to do once per
I have logged in, but do
not see my labs. What must I do?
Click on the My
Labs link. The list of available labs will appear. Click on the
name of the lab you want to work on.
After I click on the name
of the lab, I see a page called the Lab Details.
Click on Open
Lab. Wait until Silverlight loads (10-20 s). We recommend a screen
resolution of at least 1024 x 768 to display the laboratory
How can I change my
computer screen resolution?
depends upon your computer and operating system. On a PC running
Windows 7 and 8, you can right-click anywhere on the desktop and
then select Screen Resolution. For other PC operating systems,
right-click anywhere on the desktop; select
Properties>>Settings>>Screen Resolution. On a Mac, open
the Apple menu and select System Preferences>>Screen
If the FAQs do not address
your issue, please contact us at technical support. Please provide as many
details as possible and your contact information. We will respond
within 24 hours.