We welcome your questions and would
like to hear suggestions on ways we can improve the quality of your
virtual laboratory experience. Here are some of the most frequent
questions that we receive about our labs.
When I click try
to register or login, I see an hourglass, and then only a
(1) You may be
using a non-standard operating system or browser. Internet Explorer
7 and above, Firefox, Chrome, and Safari all work with Silverlight.
Linux systems, and other non-standard browsers may not
(2) Your version of Silverlight might be corrupt or out-of-date.
Try uninstalling and then reinstalling Silverlight.
I did not receive a
(1) Check if
your email address is correctly entered on your My Account
(2) Look for the verification email in your junk mail folder
(3) Check if your email client is set to reject email from
addresses not in your contact list
(4) Note that you cannot perform this registration process from
correcting any of the above, please try the verification step
again; it should work.
I am not able to make a
payment on Paypal.
not open the lab page within Blackboard, because the
connection to Paypal will not work. Open a separate
browser window directly from your desktop and try again.
(2) Use the most reliable browsers for this one-time process
(IE7, 8, 9, or Firefox).
(3) Reboot your computer, and try again with no other
applications open. Some open applications such as Facebook or
mail/messaging might interfere with the Paypal interface.
(4) If all else fails, switch to a different computer
to make your payment. This is a process that you only
need to do once per course.
I have logged in, but
do not see a full list of labs or the Open Lab button on the My
If you do not
see the Open Lab button, you probably need to increase the
resolution of your computer screen. We recommend a minimum screen
resolution setting of 1024x768.
How can I change my
computer screen resolution?
procedure depends upon your computer and operating system. On
a PC running Windows 7, you can right-click anywhere on the desktop
and then select Screen Resolution. For other PC operating systems,
right-click anywhere on the desktop; select
Properties>>Settings>>Screen Resolution. On a Mac, open
the Apple menu and select System Preferences>>Screen
If the FAQs do not address
your issue, please contact us at technical support. Please provide as many
details as possible and your contact information. We will respond
within 24 hours.